Software from Simply Customer

What problem does it solve?

When you are starting a new business, or trying to grow an existing one, you spend money, time and effort learning what you need to do to be successful, and how to do it. This software tells you what to do and how to do it with minimal time and effort.

What does it do?

Effectively, it puts you in a virtual room with up to 25 business experts. For 30 minutes, they ask about you, your business, experience, plans and market. Each question is determined by your answer to the previous one.

The software works out what you need to do and gives you a tailored set of recommendations, with links to the advice you need to carry them out. For an existing business, you also get a map of your customer touchpoints, with those that need attention being highlighted so you know where to focus first.

The advice makes sure the business will offer the best possible customer experience. Research shows that 70% of the buying decision is down to the customer experience and high growth companies such as Apple and Amazon are also renowned for the excellence of their customer experience.

How does someone looking to start or grow a business access it?

The software is available on licence to companies who have SME clients and want to help them start and grow businesses. The licence includes a customer portal so a customer can access the questions, map and recommendations at any time. It also includes a licensee dashboard which shows how many licences have been bought and used, the top 5 recommendations for all the licensee customers that have used the software, links to relevant articles so they can share them with customers, and the individual recommendations for each customer so they can have better informed conversations.

What does it cost?

There is a £300 + VAT set up fee to cover branding. The software for starting a business then has unlimited customer licences at no cost. The software for growing a business is £1 + VAT per month per customer licence.

How do I get more information?

Contact Nigel Greenwood:

Tel 07545 569775

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Check out the video for an overview of the tools and dashboard:

Do they work?

Yes – check out these testimonials:

What’s my commitment?

It’s a 30 day rolling licence with a 7 day cancellation period.

Can I use the tools for my business?

You can have an individual user licence for £5 +VAT a month – more details here.

What do I do next?

Set up a licence for either or both tools here .

Try out the tools for your business – sign up for a free, no commitment 30 day trial of either or both tools here. [link to trial page]

Get more detail on the start up tool here.

Get more detail on the growth tool here.

Get in touch here if you want more information.

Who are you?

Simply Customer was founded in 2014 by Nigel Greenwood, a customer experience and journey mapping expert. Find out more about him here