There are only 3 reasons that someone will buy from you:
Price - but competitors can undercut you.
Product - but others can copy you.
The customer experience - and that accounts for 70% of the buying decision. Someone rating you 5/5 is 6 times more likely to buy from you again than someone who “only” rates you 4.8/5
Apple and Amazon are recognised as world leaders in customer experience - and they are the first 2 companies to be valued at $1 trillion.
Whether you are just starting out, or want to grow an existing business, focusing on the customer gives you the best possible chance of success.
When you’re running your own business, our Business Growth Mapper makes it beautifully simple to make a BIG positive difference, and when you are starting a business, our Business Start-Up Mapper gives you the best possible chance of success.
The Business Growth Mapper
Designed especially for SMEs by a highly skilled customer experience specialist, the Business Growth Mapper is a top quality online tool that enables you to:
Attract more enquiries.
Convert more enquiries into sales.
Create loyal customers who buy and recommend you over and over again.
Save time, effort and money.
How does it work?
The Business Growth Mapper:
Analyses your business practices on over 100 variables.
Paints a clear picture of how your customers perceive your business.
Gives you clear, simple and practical recommendations unique to your individual business.
Offers valuable hints and tips from 12 carefully selected experts in helping businesses to flourish.
And there's more good news:
The Business Growth Mapper does all this in 30 minutes.
And did we mention?...
Your Business Growth Mapper costs just £120 including VAT - that's a very tiny investment for bespoke data and guidance that will make a difference to your business for weeks, months and years to come.
To give you complete confidence, The Business Growth Mapper comes with a solid gold guarantee: if it offers no recommendations for improving your business, we’ll refund your money in full!
The Business Start-Up Mapper
When you’re starting a new business, there are a lot of decisions to make - and, if you’ve never started a business before, a lot to learn. It’s easy to make mistakes and waste money, and that’s why we developed the Business Start-Up Mapper. It:
Asks questions about you, your business plans, your target market and what you have already done, then
It analyses your answers to work out what you need to do to get off to a flying start, and
Gives you recommendations tailored to you and your business and
Gives you the advice you need from carefully selected experts who have all been there, done that and bought the T-shirt!
All for just £30!
Simply Customer MD, Nigel Greenwood
Nigel has 30 years of experience and insights in business growth. His former roles include Head Of Customer Loyalty for Lloyds Banking Group and Head Of Channel Management for HBOS Read more.